Frequently Asked Questions....

Do you have a Retail Catalog?
Shirtopia does not publish a Retail Mail Order Catalog. We feel that our website is the best way to keep the general public up-to-date on our current product line.
What is your Privacy Policy?
Shirtopia strives to provide a safe, easy-to-use shopping environment. Our servers are secure and all credit card processing is forwarded to Verisign for authorization. Any information gathered by Shirtopia will never be sold or given   to any other company or individual.
What is Shirtopia's Guarantee?
If you are not completely satisfied with your purchase, Shirtopia will promptly exchange your merchandise or refund your payment within 30 days of shipment. Keep your packing slip - it is your receipt.
What are my ordering options?
Order online, by phone, or by mail. Shirtopia is available 24 hours a day. Just add items to your shopping cart as you browse. You can always remove items prior to submitting your order. Our Retail customer service 704-296-2471 • Toll Free 866-477-6541 is available Monday through Friday, 9 am to 5 pm Eastern Standard Time. Please have your complete order info including codes and sizes, as well as your credit card information ready when you call. International correspondence must be by email (send to contact@shirtopia.net). Mail orders can be sent to: Shirtopia, 8738-6 Pinnacle Cross Dr. Huntersville, NC 28078 USA. If mailing credit card info, include all info on card including exact name and expiration date.
How do I pay?
We accept Visa, MasterCard, Discover, and money orders. No personal checks accepted. Our site uses a encrypted security system called SSL (secure socket layer). We use the VeriSign SSL Secure Server Certificate. This is a system which takes your name, credit card and shipping information and encrypts them so that only we can view them. It creates a direct connection between your computer and ours which can not be intercepted by any third parties.
The SSL Secure Server is extremely SAFE to use. Many times this is even safer than using your card at a store. When you walk into a store and use your credit card, any number of people at the store have access to your card number simply by looking at your sales receipt. With online ordering, since all of this information is encrypted the only person able to view your information is our accounting department.
Still not sure? While we are confident that our online ordering system is 100% safe and secure we realize that some people still are not sure and would rather not give their credit card information over the internet. In this case, please call our toll-free hotline at 704-296-2471 • Toll Free 866-477-6541 Between 9AM To 5PM EST and we will be happy to take your order and information over the regular phone line.
When will my order ship?
Your in-stock order will be shipped within five business days after checkout. We ship Monday through Friday. When your order ships, you will receive an email confirmation containing an order number and a USPS tracking number. Here are guidelines for expecting your package: Credit cards must be approved prior to shipment. Orders placed after 2:30 will not be processed until the following business day. We offer USPS Ground (two to eight business days), Next Day delivery. Any order for Next Day delivery must be received by 12:00 noon EST to be processed   the next business day. If an item is sold out, or a delay occurs, we will notify you by email.
If you have any questions, please call us at 704-296-2471 • Toll Free 866-477-6541.
Our Retail Customer Service is available Monday through Friday, 9 am to 5 pm Eastern Standard Time.
Do I have to pay Sales Tax?
No
What if my item is out of stock?
Shirtopia occasionally will run out of a particular product due to demand or production schedules. If an item is sold out, or a delay occurs, we will notify you by email. You may replace the item with another selection or remove the item from your order. Your credit card will not be charged until your order ships, so charges for out-of-stock items will not appear on your bill.
How do I return or exchange an item?
To return a package, call our Retail Customer Service for a Return Merchandise Authorization (RMA). Then just simply send it back. We recommend that you track your return package to confirm that it has been received. Please consider insuring larger returns. These services are available through the US Postal Service. Packages must be returned prepaid. Balzout.com will not accept any COD packages. Your returned item will be replaced or refunded to the credit card originally used. If you ordered by mail with a money order, a refund check will be issued. You are responsible for return shipping costs. Shipping for returns or exchanges is non-refundable except in the event that wrong or defective merchandise has been shipped to the customer. We will pay the outgoing shipping charges for the replacement items.
Is gift wrapping available?
Sorry, we do not offer gift wrapping at this time.
How do I track my package?
When your order was shipped you were sent an email with your USPS ground tracking number.
How much will shipping cost?
Our shipping charges are weight based so it really depends on how much you ordered.
What is your International Shipping Policy?
We accept credit cards (Visa, MasterCard, Discover) and International Money Orders in U.S. Dollars. We do not accept personal checks, cash, goats, sheep, wire transfers or any other form of payment. We run all international orders through a careful screening process to verify delivery and billing information accuracy. Often discrepancies occur that we will need you to clarify. We will contact you through the e-mail address you provide when placing your order. Be sure you regularly monitor your e-mail for these follow-up questions. We reserve the right to cancel any order if we do not receive a response from you after a reasonable amount of time. We reserve the right to cancel any order we deem too risky to fill.
International shipping charges will be determined after you have placed your order. We will email you your shipping fee and the order will not be processed until you have agreed to the shipping fee. We declare the full value of any item shipped outside the U.S. on any custom forms we are required to file and mark the items as merchandise. Duties/taxes/customs are the responsibility of the customer. All credit cards will be verified for authenticity prior to shipping.