| ody"> | | | | system works.â Meanwhile, the caller |
| Do you ever get the sense much of your job | | | | perceives the silence as âOh dang, have I |
| involves protecting your customers from their own | | | | been disconnected?â Even worse, they |
| decisions? This falls under that category. | | | | could interpret it as âthese people must not |
| Perception is an interesting beast. One person can | | | | want my business!â |
| perceive an event as one thing while someone else | | | | For the most part, business owners recognize that |
| perceives it a completely different way. | | | | this on hold silence creates a sub-optimal experience |
| Take the âsilence-on-holdâ | | | | for the caller. As a way to fix (as opposed to solve) |
| experience as an example. This is when you call into | | | | the problem, someone within that company calls an |
| a business and either immediately or soon after are | | | | on hold messaging company to get a generic on hold |
| placed on hold. To the business owner this is | | | | recording. |
| accepted as âhow a corporate phone | | | | |